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Privacy statement

1 Introduction

HerrogFru AS ("we") is concerned that you should trust us and how we process your personal data.
In this privacy policy, we therefore explain why we collect information about you, how we use this information and how we take your privacy into account. 

Personal data is information and assessments that can be linked to an identifiable individual.
This could be, for example, name and contact information, purchase history or information about interests. 

Use of personal data must comply with the Personal Data Act.
We, as the controller, will ensure that we use personal data about you in accordance with the rules of the law.

2  What personal data do we have about you

Depending on what information you give us, how you use our services, and what permissions you give us, we have the following information about you:

Information about you:
Information you provide when you create a user account or order food, such as name, address, telephone number and email address.
You can choose to give us more information about yourself, such as gender and birthday. 

Purchase information:
Information we receive when you buy tickets from us, such as what you have bought, card number and payment method (e.g. Visa).  
If you have a user account with us, you will get an overview of your previous purchases in your user account. 

Information you give us when you have contact with our administration/store, such as emails sent between us. 

Information about use on the websites: Information we receive when you use our website and app, such as what kind of device you have
(e.g. mobile or PC), IP address, which pages you visit and which functions you use there. 

Information from partners:
Information we receive from our partners, such as suppliers and event organizers. The partners give us information about which events you have participated in. 

Profiling information:
Information and assumptions we make automatically based on the other information (mentioned above) we have about you, such as your preferences and interests and which demographic groups you belong to, unless you have objected to this.

3  What do we use the personal data for

We use your personal data for the following purposes: 

Offer website and app:
We use information to adapt our website and app to the technical equipment you use. We can also use the information to adapt the content of our website and app to what we think you are interested in. 

Complete ticket orders:
We use information to carry out your purchase of food, goods or event tickets, i.a. to send you the tickets, receive payment and store purchase history. 

Create user account:
We use information if you create a user account, i.a. to give you access with a username and password, to store your contact information and payment information, and so that you can view your purchase history. 

Customer service:
We store information that you provide and receive if you are in contact with us to provide service and manage your customer relationship.

We compile statistics and map market trends to improve and further develop our products and services. As far as possible, we do this with anonymous information, without us knowing that the information is linked specifically to you.

We use your contact information (e.g. phone number and email address) to send you recommendations and information about our performances. We may use profiling information to make the recommendations and information as relevant as possible to you, unless you have objected to this. If you wish, we will also send you recommendations and information about our partners' performances. 

The legal basis for purposes 1, 4 and 5 is our legitimate interest in being able to offer, further develop and market our services. 

The legal basis for purposes 2, 3 and 4 is to fulfill our contract with you. 

The legal basis for purpose 5 can also be your consent, if you have given us this.
It may be necessary to send you marketing if you no longer have a user account with us, or if we send you marketing about our partners' services.

4  With whom we share personal data

We share personal data with companies that provide technical and administrative services to us, such as IT providers. We have agreements with these to ensure your privacy.

We may disclose information in individual cases, for example to public authorities, in the event of suspicion of an offence.

If you consent, we may share your personal data with our partners as described in your consent.
This can e.g. be distributors, food offers promoters (collect websites with ordering and delivery) and other possible event or food suppliers, so that they can send you recommendations and information that are relevant to you, or so that they can carry out their own market analyzes and service development. 

In cases where we use IT suppliers outside the EEA. And if  we transfer personal data outside the EEA, we make sure to ensure privacy through the conclusion of contracts. You can request more information or a copy of the security mechanisms we use to ensure the transfer of the information. We may also share anonymised information with business partners for e.g. market analyzes and service development. 

5  How long do we store personal data

We store information about you only as long as it is necessary to achieve the purpose for which it was obtained, or if we are required to store the information. The information will be deleted or anonymised when it is no longer necessary to achieve the purpose.
Below is an overview of how long we store your information:

Information about you:
If you have a user account with us, we delete the information when you cancel the user account or if you have been inactive for more than 12 months. If you do not have a user account with us, we will delete the information three months after the delivery has taken place, unless you ask us to save the information for the next purchase. 

Purchase information:
If you have a user account with us, we save your purchase history (overview of which dishes, goods or events etc. you have ordered) for 12 months in your user profile. . We store transactions and payment information for 5 years in accordance with the Bookkeeping Act.  

Information about use of the websites:
We store information about your use of our website for up to 6 months.

Information from partners:
We store any information from business partners as long as you have an active user account with us or as long as you have given your consent.
We will delete the information if you cancel the user account or the user account has been inactive for 12 months.
We store communications with our customers for three years, unless we need to store it longer, e.g. in connection with complaints or claims.
Profiling information:
If you have a user account with us, we delete the information when you cancel the user account or the user account has been inactive for more than 12 months. We will delete the information earlier if you object to being profiled. 

6 Your rights

You may have the right to ask us to:

Provide you with further information about how we process your personal data.
Provide you with a copy of personal data about you.
Update your personal information.
Delete information that we no longer have grounds to keep. 
Restrict or stop the processing of your information
Object to automated individual decisions, including profiling. 
Provide you with information you have provided to us in a structured, commonly used and machine-readable format or, where technically possible, ask us to transfer this to another business. 
Withdraw any consents you have given us. 
Please be aware that there are limitations to these rights. Please feel free to contact us if you would like more information about this.

If you believe that we are processing personal data in breach of the Personal Data Act, you have the right to complain to the Norwegian Data Protection Authority.
Before you possibly do this, we would like you to contact us so that we can answer your questions or clear up any misunderstandings. 


7  Cookies

We use cookies on our website to ensure functionality on the website, analyze internet traffic and see which areas of our website you have visited. Please read our cookie policy for more information.

8  Changes in the privacy policy

We may update the privacy policy from time to time. You will be notified of significant changes.
You will always find the latest version of our privacy policy on the website/app. 

9  Contact information

If you want to get in touch with us, you can use the following contact information: 

Contact person: Christian Wernersen

Telephone number: +47 40 00 99 60

Email address: post @ herrogfru . no

Address: Ørsnesalleen 31 - 3120 Nøtterøy - Norway

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